How TAFE NSW and Westpac helped this small business on the road to recovery
4 min read
fairly easy
2020 was a challenging year for Justine Glen. Like many in the travel industry, her business was hit hard by the pandemic. However, a TAFE NSW and Westpac
small business recovery course helped Justine understand how to employ her passion for wildlife photography to engineer a successful business pivot.

When international borders slammed shut in 2020, Justine Glen's boutique travel company, Reis Voyage, was blindsided. After years of successfully assisting Australian travellers in planning their dream African adventures, business was at a standstill.

"After having quite a small, successful, niche travel business – it basically went to nothing," Glen tells Kochie's Business Builders (KBB).

She knew she had to adapt if her business was to survive. The yearly trips to Africa had provided Glen with a cache of incredible wildlife photography, and the inkling of a business idea began to form. How could she use her extensive catalogue of photos to pivot her business during the pandemic?

Small Business Growth program to the rescue

Help was at hand. With the idea for the pivot still percolating, Glen applied for Westpac's free business recovery course. Presented in conjunction with TAFE NSW, the 12-week Small Business Growth program provides Westpac's customers with valuable training. The program helps them face the challenges of the rapidly changing business environment delivered by COVID-19.

Glen says there was plenty to absorb with the course syllabus running the gamut from marketing to change and risk management to innovation and business continuity. The most important lesson for her? Being resilient during change.

"There's a saying: 'It is not…
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