Small businesses can streamline sales, track leads, and grow faster with SaaS CRMs. Discover how to do more with less. Our experts break it down here.
Small and mid-sized businesses don't always have the luxury of large sales teams or sprawling budgets, but that doesn't mean they can't punch above their weight. With the right tools, even lean teams can streamline their sales process, stay on top of leads, and nurture customer relationships at scale. That's where SaaS CRMs come in. These cloud-based platforms are designed to simplify sales workflows, automate follow-ups, and give teams data-driven insights, all without the need for complex setups or IT support. In this week's Let's Talk, our experts discuss how SMEs can use SaaS CRMs to boost sales, stay agile, and scale customer engagement without needing a big team behind the scenes. More Let's Talk episodes Contribute to Dynamic Business ✍ Ronan Harnett, Head of Multi Product APJ for Monday.com Ronan Harnett, Head of Multi Product APJ for Monday.com "For SMEs, growing sales without a big team can be a challenge. That's where CRMs come in. A flexible, scalable CRM can centralise customer data, automate repetitive tasks, and enable real-time collaboration— empowering teams of any size to work smarter. However, SME leaders need to find the right CRM and seek an innovative and fully customisable platform that streamlines every part of the sales cycle in one place, from lead capture to deal management and post-sale support. "Our recent study uncovers significant tech challenges facing sales leaders, revealing that 61% are at least somewhat satisfied with their CRM, yet 81% are considering switching their CRMs within the next year, and nearly half of C-level executives are unhappy with their current CRM. This shows us that while sales teams consider CRMs to be essential, they're also seeking CRMs that perform better. "A well-chosen CRM acts like an extra set of hands, allowing small teams to boost productivity, accelerate growth, and stay competitive in fast-moving markets. By automating manual work like lead distribution and follow-ups, teams gain back…