After consolidating connectivity services for its 170 locations.
Sushi Sushi, an Australian chain with 170 locations, is expecting to make "good headway" with a digital transformation that has enabled technology-driven improvements for store operations. Image credit: Sushi Sushi General manager of IT Anthony Sok told an Aussie Broadband investor day presentation that the company has grown from one location in Melbourne in 1998 to 170 locations today, with ambitions to reach 300 stores nationally by FY28. Sok - who joined about a year and a half ago - used his starting months at Sushi Sushi to gain the "trust and respect" of franchisees, which make up 70 percent of its store locations. The remaining locations are company-owned. Sok said staff "want to sell sushi" rather than be caught on the phone with IT in a bid to troubleshoot issues being encountered. "In QSR [quick service restaurants] our teams are leaner so our cost per click or cost per phone call is a lot of money and time, and franchisees and staff don't want to be stuck on the phone." Sushi Sushi…