Freshers' agility is often mind-blowing: TCS CEO

timesofindia.indiatimes.com
6 min read
fairly easy
BENGALURU: Technology demand is soaring worldwide.
You are expecting to add over 70,000 freshers this year. That seems to be a record high.

But there's been a lot of talk about automation reducing the need for people?

Attrition is rising, IT firms are facing higher backfilling costs, subcontracting expenses are higher. How long will it take for this large fresher hiring to normalise the pyramid structure?

You said in your press conference that the demand environment is robust, and provides you with a once-in-a-decade opportunity to position yourself as a preferred transformation partner.

The banking & financial services segment has done well for you. Are banks investing to take on fintechs?

And TCS just concluded another great quarter. In an exclusive interaction with TOI, CEO Rajesh Gopinathan speaks about how cloud has dramatically changed the environment, and why freshers should no longer be seen as a homogenised group.That's partly a reflection of the size of the firm today. As a percentage, it is higher because of the speed at which we are growing and the demand that we are seeing. The last time we saw this was in 2011-12, coming out of the financial crisis. We have been anticipating this for some time, so we redesigned the systems to scale to this level. The traditional system was a lot of campus visits. We had 700 institutes on our list, and each year, we would typically hire from about 300-400, even as we monitor the 700. A few years back, we experimented with the platform-based hiring called NQT (National Qualifier Test). This is allowing us to reach more than 2,000 institutes. We are no longer dependent on the institute as a surrogate for quality. We can focus on the individuals' quality. If they can get through the test, it doesn't matter where they came from.Any task that you do, a few years down the line it will get automated. But tomorrow, there will be many more tasks to do (needing more people). We have what we call a machine first delivery model (MFDM). It's a structured framework to embed…
Shilpa Phadnis,Sujit John
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