How a new iPhone purchase went disastrously wrong | David Artiss

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very easy
The new iPhone 13 became available yesterday and, for the first time, I was in the queue to get one. I'm on the iPhone Upgrade Programme, which means I get a sparkly new one each year (techni…
The new iPhone 13 became available yesterday and, for the first time, I was in the queue to get one. I'm on the iPhone Upgrade Programme, which means I get a sparkly new one each year (technically, every 11 months). This year's iPhone launched early so I was due for a new phone on… Thursday. Great timing.

So, I had a reservation to pick up my new phone, as I have every year. I get there and find massive queues. Huh. That will teach them not to get a reservation. Turned out they had and that was my queue too. Gulp. 20 minutes later and I was in – thankfully I was there early enough that it was still within my appointment time.

I'm met by a young lad who seems to be pretty green in the job – the person who handed me over to them gave them lots of advice on what needed to be done and, later, needed to leave me to get some more help. It was so busy that rather than wait with me whilst we transfer over the phones, he did the paperwork, took my old phone, gave me the new one in a bag and ushered me out of the store.

Now, to bear in mind, is that this store (which is my nearest Apple store) is a 2 hour round trip, minimum. Anyway, I'd got nearly home when I realised that I'd left my SIM card in the hold phone. It was too late to go back, so I accepted I'd be without a data network for few days whilst I got my new SIM. But things went down hill further.

I ordered a new SIM online from my mobile provider. Later that night…
Mike B
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