Leading Research and Consulting Firm Releases 2021 Small Business PaymentsInsights: Business Operations – In the Midst of a Pandemic

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Mercator Advisory Group's latest survey shows that although small business owners faced trying times during the pandemic, more than half reported experiencing a positive year-over-year revenue increase, slightly over 12 months after the start of the COVID-19 pandemic.
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Mercator Advisory Group's most recent Small Business survey report, 2021 Small Business PaymentsInsights: Business Operations – In the Midst of a Pandemic, from its annual Small Business PaymentsInsights series, examines all aspects of the small business experience, including the management of business operations, tapping into critical resources as channels of support, and building relationships with financial institutions.

The report is based on an online small business survey administered between June 9th and July 16, 2021, across 2,007 U.S. Small Businesses with 2020 annual revenue between $100K and $10 million. The report also provides insight into how small businesses bank and pay for goods and services, their banking relationships, view of technology, and their top business concerns.

"Although small businesses have been hit hard by the pandemic, they continue to demonstrate resilience…
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