Big upgrades planned for the Post Office in South Africa – including online car licences, passports and IDs

businesstech.co.za
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The South Africa Post Office (SAPO) aims to ramps up the government services it offers to customers as part of an ongoing modernisation effort.
The South Africa Post Office (SAPO) aims to ramp up the government services it offers to customers as part of an ongoing modernisation effort.

In the group's recently published corporate plan for 2021 – 2024, the SAPO said a particular focus is customer retention.

To this end, dedicated account managers and senior managers have been assigned to existing customers. Account managers are also tasked with cross-selling and up-selling on existing and new products and services to customers.

"In this regard, sales have adopted a revenue share partnership model that does not require the South African Post Office to commit upfront investments."

In addition, several new products and services will be launched, which will create alternative revenue streams, the SAPO said.

"It is expected that these new products and services will lower the organisation's reliance on traditional revenue streams."

Expanded government services

The corporate plan states that the SAPO plans to expand its government services portfolio…
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