Phone won't sync to your car? You are not alone, says J.D. Power
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Problems getting smartphones to connect properly with vehicle infotainment systems are now the No 1 gripe among consumers, according to the latest study of new model quality released on Tuesday by market research firm J.D. Power.
Overall, J.D. Power says electronic and infotainment system malfunctions are the cause of six of the top 10 complaints from US buyers of 2021 cars, sport utility vehicles and pickup trucks, despite years of effort by automakers to better integrate digital technology.

Stellantis NV's Ram truck brand for the first time led the rankings in the J.D. Power Initial Quality Study, and the French-Italian automaker's Dodge muscle car brand was second. Lexus, the Toyota Motor Corp luxury brand and a regular winner of the Power survey, was third. Full results of the study are here.

The new Initial Quality Study underscores the challenges automakers confront as they try to transform their vehicles into smartphones on wheels.

While complaints about mechanical defects have generally declined, consumer…
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